Terms of service

Terms of Service

Welcome to Shayna Earth 🌿

These Terms of Service ("Terms") govern your use of our website and any purchases made through [www.shaynaearth.co.za]. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

1. Overview

Shayna Earth is an online store offering crystals, spiritual tools, and esoteric goods curated with love and intention. By using our services, you agree to engage with our products respectfully and responsibly.

2. Eligibility

You must be at least 18 years old to make purchases on this site. If you are under 18, please ensure a parent or guardian places the order on your behalf.

3. Products & Descriptions

We strive to ensure all product information is accurate, including pricing, availability, and descriptions. However, crystals and natural goods may vary slightly in size, colour, or pattern due to their organic nature.

4. Orders & Payment

All prices are listed in South African Rand (ZAR). Payment is accepted via the available methods at checkout. We reserve the right to cancel any order if payment is not received or if suspicious activity is detected.

5. Shipping

We aim to ship all orders within 2–4 business days. Delivery times may vary depending on your location. Once your order is dispatched, you will receive tracking information via email or WhatsApp.

Please see our Shipping Policy for more details.

6. Returns & Refunds

If you're not happy with your purchase, you can return it within 7 days, provided it is unused and in original condition. Please refer to our Returns & Refund Policy for more information on how to initiate a return.

7. Intellectual Property

All content on this website—including logos, designs, images, product descriptions, and copy—is the intellectual property of Shayna Earth and may not be used, reproduced, or distributed without our written permission.

8. Limitation of Liability

Shayna Earth is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. All spiritual tools are offered as supportive aids and are not intended to replace medical, legal, or professional advice.

9. Privacy

Your privacy matters. We handle your data responsibly and only use it for processing orders, improving your experience, and communicating with you. View our Privacy Policy for full details.

10. Changes to Terms

We reserve the right to update or change these Terms at any time. Any updates will be posted on this page, and continued use of our site constitutes acceptance of the revised terms.

11. Contact

For any questions or concerns, reach out to us:

  • Email: [info@shaynaearth.co.za]

  • Phone/WhatsApp: [082 449 4005]

  • Business Hours: [9:00am-5:00pm Mondays to Fridays]